Frequently asked Questions...
Once your claim is lodged, your insurer will assess it and may appoint us (the builder) to manage the repairs. We will contact you to arrange a site inspection or assessment.
Our general workflow includes:
- Initial contact and inspection
- Assessment report and scope of works
- Insurer approval
- Trade allocation and scheduling
- Repair commencement and completion
- Repair completion and sign-off
Timelines vary based on the complexity of the claim, insurer approval, trade availability, and weather. On average, once we receive insurer approval, repairs typically begin within 1–3 weeks.
You can contact the assigned Building Manager. Their contact details will be provided once your signed authority documents have been received.
Let us know immediately. We’ll review the additional damage and notify your insurer. Any extra work must be approved by your insurer before we proceed.
Yes. Once trades are allocated and materials are confirmed, we will provide a schedule or approximate timeline. Please note that this is subject to change dependant on repair complexity and/or due to weather, supply issues, or emergencies.
Yes, someone over 18 should be present to provide access and supervise where needed. Alternatively, you can authorise access or provide a lockbox/key if you're unavailable.
This depends on the extent and type of repairs. We’ll advise if temporary relocation is recommended. Your insurer will determine if accommodation is covered.
Please raise your concerns with us as soon as possible. We aim to resolve all quality issues promptly.
Yes, our trades are expected to clean up daily, and a general tidy-up is done at the end. For major repairs, a professional clean may be included.
MLB do not engage in private works. However, dependant on the request(s), most of our contractors are happy to provide a separate private quote for any upgrades or non-claim-related requests but these will be considered private works and are not covered by insurance.
You'll be asked to confirm that you're satisfied with the completed works before the file is closed.
Yes. We provide a signed completion form for your records.
Delays may occur due to:
- Weather conditions
- Material or trade shortages
- Pending insurer approvals
- Access issues or unnotified damage
- Changes in repair scope