Who We Are
Major Loss Builders (MLB) is an Australian owned and operated insurance building specialist, proudly servicing both metropolitan and regional areas across the state.
Our team includes 20+ experienced Building Managers—8 of whom are registered builders—and a large team of highly skilled administration professionals, making us one of the most capable and integrated teams in the industry. This core team is supported by a long-standing, reliable trade and supplier base that is essential to our success.
MLB is structured for immediate and effective response, including major catastrophes, with the use of special-purpose vehicles and the capacity to mobilise resources across Western Australia when and where they're needed.
Our Network & Industry Partnerships
We work in close partnership with:
- Engineers
- Restoration Specialists
- Insurance Brokers
- Loss Adjusters
- Strata Managers
These relationships allow us to deliver streamlined, professional solutions across every project, from initial assessment to final handover.
Our Success Story
Over the past 10 years MLB has continued to grow from the founding Directors who offered a bespoke personalised Insurance Repair solution. To now a dedicated team of over 55+ of individuals that share that same passion and desire to upkeep the highest quality of service.
Strong staff representation of WA Licenced Building Practitioners with deep expertise in the Insurance Building Industry ensures a strong knowledge of the ever-changing building standards and compliance requirements.
Our own on-site cabinet making business ensuring direct employees deliver exceptional service, timeliness and quality at a fair and reasonable cost.
Our Background & Experience
The MLB team has serviced the insurance building industry for many years and is well recognised in both metro and regional WA.
Our excellent long-term relationships with a proven, high-quality trade base underpin everything we do. We understand the critical impact insurance claims have on businesses, and we are dedicated to minimising business interruption and loss of rent through fast, effective repair processes.
Over the years, insurers and business owners alike have been consistently impressed with our ability to deliver results, maintain communication, and exceed expectations.
Key Differentiators
- Client-Centric Approach: We focus on understanding and addressing the specific needs of each client, our internal KPI’s enable our team to meet and exceed our clients' expectations.
- Proven Track Record: Demonstrated success in delivering projects of all sizes on time and within budget, resulting in high customer satisfaction, whilst keeping BI and LOR costs to a minimum.
- Innovation: Always looking for efficiencies and integrate improvement solutions such as Virtual assessing, drones, latest Claim platforms to provide the most complete Claims experience available.
- Footprint: Permanent offices in Perth, Bunbury, Geraldton, Kalgoorlie and Albany enables MLB to cover Western Australia in entirety, both timely and correctly.
- Cost Down Approach: Operations structured to ensure company overheads are fiscally responsible, the same approach applied to our repair services - resulting in great claim cost outcomes.
Industry Engagement & Community Support
At MLB, we are proud to actively support the wider industry and our community.
We are proud to be major sponsors of several key insurance industry events across Australia, reinforcing our commitment to building strong relationships and driving continuous improvement across the sector. Our ongoing partnerships with respected organisations such as the Master Builders Association (MBA), the Australian and New Zealand Institute of Insurance and Finance (ANZIIF), and the Australasian Institute of Chartered Loss Adjusters (AICLA), among others, reflect our dedication to supporting the advancement and professionalism of the industry nationwide.
Beyond business, we’re passionate about giving back. MLB is a proud supporter of charitable organisations, with a particular focus on the Variety – the Children’s Charity, helping to support kids who are sick, disadvantaged or living with disability.
Our team regularly participates in fundraising events, sponsorship drives, and awareness campaigns that reflect our values of community, compassion, and corporate responsibility.
Our Vision, Future & Sustainability
Our Vision
To be Western Australia’s most trusted and efficient insurance building partner—delivering high-quality outcomes, minimising disruption, and supporting our clients with integrity and excellence through every stage of the claims journey.
Future Growth
MLB continues to invest in people, technology, and process improvement to ensure we stay at the forefront of the insurance building sector. As demand grows across both metropolitan and regional areas, we are focused on smart, sustainable expansion while maintaining the quality and responsiveness we are known for.
Sustainability Commitment
MLB is committed to operating responsibly, reducing our environmental footprint, and supporting sustainable construction practices. We prioritise:
- Responsible waste management and recycling practices on all sites
- Sourcing sustainable materials and low-impact products wherever possible
- Supporting local businesses and trades to strengthen community resilience
- Transitioning toward energy-efficient equipment and vehicle options
Our sustainability goals are embedded in how we work—ensuring we deliver not only for today but for the long-term wellbeing of our clients, communities, and the environment.